ph 25 Privacy Policy

When you register an account on ph 25, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We may also collect a copy of a government-issued identification document when account verification is required under Philippine regulations. Payment-related details such as your GCash number, Maya account, or bank account information are collected when you make a deposit or request a withdrawal. All personal information you provide is stored securely and is only accessed by authorised personnel for the purposes described in this policy. You are responsible for ensuring that the information you provide is accurate and up to date at all times.

ph 25 automatically collects certain technical and behavioural data when you access and use the platform, including your IP address, device type, browser version, operating system, and session timestamps. This data helps us understand how players interact with the platform, identify technical issues, and improve the overall user experience for players across the Philippines. We also record your gaming activity, including the games you play, session durations, deposit and withdrawal history, and any support interactions you initiate. This activity data is used for account management, responsible gaming monitoring, fraud prevention, and regulatory compliance purposes. We do not use this data to build advertising profiles or share it with third-party marketing companies. Aggregated and anonymised usage statistics may be used internally to improve platform features and content.

ph 25 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their services. All third-party service providers are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any other purpose. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by law or court order. We will notify you of any such disclosure where we are legally permitted to do so. Any sharing of data is carried out with appropriate safeguards in place to protect your privacy.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly recommend that you use a strong, unique password and do not share your login credentials with anyone. Sensitive data transmitted between your device and the ph 25 platform is encrypted using industry-standard protocols to prevent interception. Our systems are regularly reviewed and updated to address emerging security risks, and access to personal data within our organisation is restricted to staff who require it to perform their duties. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. If you suspect any unauthorised access to your account, please contact [email protected] immediately.

ph 25 retains your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Account records, transaction histories, and identity verification documents may be retained for a minimum period required by applicable gaming and financial regulations even after your account has been closed. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data retention schedule. You may request information about how long specific categories of your data are retained by contacting our support team at [email protected]. We do not retain personal data beyond the periods required by law or necessary for the purposes described in this policy. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for analytical and reporting purposes.

As a registered player in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request the deletion of your data where it is no longer required for a legitimate purpose. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, please contact us at [email protected] with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure the security of your account. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.